Issues with video?

Here's a few steps to take

STEP 1

LOGIN

Login with your account details on the top right hand corner of this page. Your video should now say "PLAY VIDEO" instead of "BUY £"

STEP 2

DISCONNECT & CONNECT BROADBAND

A slow internet connection can be the cause of a video not loading properly. Simply restart your broadband.

STEP 3

GO INCOGNITO

Try opening your browser in incognito/private mode to see if the issue is cache-related. If the problem is resolved in incognito mode, clear your browser's cache.

Opening web browser as "INCOGNITO"

 

Chrome

  1. Open Google Chrome.

  2. Hold down Ctrl + Shift + N on your keyboard (Cmd + Shift + N on Mac). 

Copy and paste the course link into this browser.

(for instructions for other web browsers click here)

STEP 4

CLEAR CACHE

We recommend clearing your browser's cache periodically and whenever you experience website issues. 

 

  1. Close all windows and tabs of your browser. 

  2. Open a new tab on your browser and make sure www.burcukilic.co.uk is not open on any tabs or windows. 

  3. Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac) then click below for browser-specific instructions.
    Note: This keyboard shortcut is relevant for all supported browsers except Safari (see below). 

https://support.wix.com/en/article/clearing-your-browsers-cache

STILL HAVING ISSUES?

 

If the issue is not resolved with any of these steps, we kindly ask that you provide us with more details and a screenshot of your issue so we can raise it with our technical team.

info@burcukilic.co.uk

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